I’ve Actually Made Progress With @Altech_Autopage!

Last Friday I blogged about how my knucklehead’s cellphone had suddenly cost me R2400 instead of the R375 I was expecting.

What happened was that when I upgraded my Autopage Cell C contract over the phone last year they did NOT upgrade it to the type of package he had been on for years- a “top up” contract- where the knucklehead can’t exceed the allocated time and number of texts.
I knew that I had definitely stipulated that I wanted the top up contract when I upgraded. I can’t do surprises come month end especially when it comes to phone usage.

So they went and listened to my upgrade phone call recording, and contacted me today to tell me that the contract had been changed to the top up contract I wanted and that they were looking into reimbursing. I don’t know yet what kind of refund they have in mind, but I will appreciate whatever they can do for me.

I am very impressed with how quickly it was sorted out for me, I’ve had this contract for about 10 years and this was the first time I’d had any kind of drama with Autopage.

That said, I was far from pleasant or patient with this issue… I pity any call centre people who have to deal with me. Ever. I was ready to bail on Autopage this morning because I couldn’t get hold of the guy I dealt with last week and I was half convinced I was going to get screwed.
I wasn’t.
And I can’t tell you how relieved I am that I don’t have to worry about the knucklehead’s phone bill at the end of the month again! That said – if its not sorted at the end of February and I have to find another couple of thousand Rand then heads are going to roll…

But in the meantime, thank you Autopage.

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About Angel

Wife, mom, cake artist, Guide Dog puppy raiser, ADHD champion, wedding planner, and tattooed cat slave.

7 Responses to I’ve Actually Made Progress With @Altech_Autopage!

  1. Pingback: I’m Fast Losing My Temper With @Altech_Autopage - Being Angel

  2. Pingback: So @Altech_Autopage Lived Up To Their Shoddy Reputation After All. - Being Angel

  3. Bex says:

    Good things are working out. Stupid cell companies can be sooo frustrating!!!
    Bex recently posted…my lungs are on fiiiirrreeeMy Profile

  4. Julia says:

    Awesome. You are lucky! I don’t know ANYONE who ever wins with Altech Autopage.

  5. Louisa says:

    Good to hear that they’re busy fixing it up for you.
    Louisa recently posted…D-day…the bird that didn’t flyMy Profile

  6. Wow, what a relief!
    cat@jugglingact recently posted…The Princess’ 8th birthday partyMy Profile

  7. MeeA says:

    Glad things seem to be getting sorted out – let us know if you ever do get your refund!
    MeeA recently posted…Song Sung, Pre-Holiday Hump… And Some Other StuffMy Profile