So @Altech_Autopage Lived Up To Their Shoddy Reputation After All.

I am BEYOND annoyed!

Just a month ago, I was SO stoked that I had made such great progress with Altech Autopage in fixing my Cell C contract.

Remember how I blogged about Autopage taking a debit order of almost R2400 at the end of January (for my January bill) where I was expecting the “normal” R375 for my son’s phone contract?
I had spent an AGE on the phone and eventually got them to fix my contract and adjust it to the kind of top up contract I had ASKED for when I upgraded, and I was promised I would NOT get another nasty surprise on my account.

Then I got February’s account for over R2000!

Several phone calls later I was assured that this was January’s usage and that they’d “look into it”. Then I was told it had been fixed and they’d look into crediting me.
Towards the end of the month I called Autopage again to find out if I had been credited at all and after being put on hold repeatedly and leaving unanswered messages I was told they had credited me.
With a whole – brace yourself – R105!!!

My phone calls to them cost me more than that!!!

I was furious, but I was again ASSURED that the contract had been fixed and adjusted to the kind of contract I wanted, and that it would all be fixed.

Yet despite what I was promised a month ago, Altech Autopage Cellular has proved true to their reputation and let me down.

A month ago – I was promised that my Cell C had been changed to the Top Up 200 contract it was SUPPOSED to be on as requested when I upgraded last year.
I was promised I would not get anymore surprises on my bill.
And today I get my latest account from Autopage.

For R1460.

Needless to say there was some colourful language happening here.

So I called them again. I spent fifteen minutes on the phone AGAIN and eventually Henry from Altech Autopage Cellular – the same Henry I had spoken to before – blamed “the network” (in other words, the Cell C network) for the fact that my contract did NOT get changed to a Top Up 200 a month ago as I was promised. According to him, they changed it on their system, but Cell-C didn’t.
WTF dude!? Are you kidding me!??
This after my calls at the end of February where I was again assured that all was well and that I had been credited for the mistake (albeit only R105)!??!

I have again been promised – by Henry – that they will sort it out. He has also promised that they have logged a request for an investigation to the accounts department and then told me that I would get A TEXT MESSAGE letting me know what the decision was!

I told him a text message was unacceptable and that I want a phone call FROM HIM in the next three days to tell me what is going on.

This is the last straw with you people, Altech Autopage, I WILL be throwing my toys out the cot if this isn’t sorted out soon.

About Angel

Wife, mom, cake artist, Guide Dog puppy raiser, ADHD champion, wedding planner, and tattooed cat slave.
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4 Responses to So @Altech_Autopage Lived Up To Their Shoddy Reputation After All.

  1. Pingback: I’m Fast Losing My Temper With @Altech_Autopage - Being Angel

  2. The bloody buggers
    cat@jugglingact recently posted…Christmas catch up 3My Profile

  3. Louisa says:

    Ass holes…
    Louisa recently posted…Ballito 2013 – Pure magic!My Profile

  4. MeeA says:

    Eish! There must be some authority you can take your complaint to, who will ensure that they refund you the insane amounts you’ve been forking out due to their incompetence…?
    MeeA recently posted…Beyond Two Thousand (And Twelve)My Profile