I am so pissed off!
After years of schlepping through to another city to see my gynae, I decided to find a new doctor closer to home. I did, and I liked him. I was comfortable with him.
Towards the end of last year I started calling to make my next appointment, only to be told they were already full for the year, and to call in a couple of weeks when they had their new 2015 diary.
I started calling every two weeks, for three months, until they finally had a new diary and I could make an appointment.
He could only see me today, which I figured was fine since it wasn’t much more than a year since my last appointment.
So this morning I showered, washed my hair and brushed my teeth, and set off for my appointment. I was ten minutes early but I had a book, and I wanted to verify my details so I wasn’t worried.
The receptionist was on the phone so I waited, and then she says to the woman on the phone that the doctor is now a cash-up-front-then-claim-from-your-medical-aid practice and its a R2000 fee.
TWO THOUSAND RAND!
She finished her conversation and greeted me, and I said I was there for my 11am appointment, but that I didn’t know about this pay-up-front thing. “Oh yes,” says she, “we changed now in January.”
Let me just interject here that I am mid-PMS, MELTING in this heat, and now beyond irritable when I tell her I do not have R2000.
In my head I climbed over the counter and ripped her arms off with my bare hands when she asked me if I would like to reschedule. But I said no, I can’t reschedule, I don’t have R2000, I have to cancel and find another doctor.
And I left.
Without slamming the door.
Halfway home though, I gave the practice a phone call. I told the receptionist – in a calm but obviously unimpressed tone, with no swearing whatsoever – that I would have appreciated a call when they changed their policy, and that perhaps she should call the other people with January and February appointments, who had also most likely made their appointments the previous year, and let them know they have to pay up front.
And of course, needless to say “pissed off” doesn’t even come close to describing the language I was using when I was alone…