On Saturday April 12th, our house was broken into while we were out.
Among the things taken, was our 43″ rent-to-own TV from Teljoy.
We phoned Teljoy as soon as the cops had been and we had a case number, and then we had to send through some paperwork to them so they could start the process to replace the TV, which is insured by them until you own it.
Its taken till today for them to bring the replacement TV through, but all the public holidays we’ve had have seriously messed with the timeline!
The other issue was that they didn’t have stock of the model we were paying for.
I was very impressed in that someone from Teljoy phoned us every couple of days to let us know how things were progressing.
At one point she offered us a different TV, which was a tiny bit smaller, in order to get us a replacement sooner rather than later. Initially we agreed but she phoned us back the next day and said she had spoken to a technician and the other make of TV was not as good as the one we were already paying for.
If we wanted it, we could take the lesser model, otherwise we’d have to wait a little longer for the same model as the one we’d had.
We opted to wait.
Today the replacement TV was delivered. The exact same make and model we’d had from the start.
It did take a while, but at no point did I feel like we didn’t know what was going on.
That is good service.
~~as per my Ladybloggers pledge, I must state here that I was not paid to write this blog post
and that all opinions contained herein are mine and mine alone~~
It had been more than 9 years since the last time I had been for a job interview and I thought I had prepared myself…
The advertisement seemed ideal.
The timing seemed ideal.
The company is one I know and respect, and have worked with before, so I know and like the people.
Opportunities like that rarely come along twice.
I thought the first part of the interview – the one where you talk to a panel – went really well. The second part was a skills test… And it could have gone better. Some of the things they were testing I had never done before, and the others I haven’t done in YEARS. I wish I could go back in a few days and redo the test once I’ve brushed up on my skills. I wish I could assure them that the ones I don’t know how to do I will very quickly be able to learn.
I wish that simply reassuring them that I am perfect for the position was enough…
I like the fact that a skills test formed part of the interview process (I had known there would be a test beforehand). Too many people claim to be able to do something and then can’t perform when they are in the position.
After my recent experience, I thought I’d give you – however many readers I may still have – a few tips on properly preparing for a job interview.
If you don’t know the company, read up on them. Visit their website and find them on social media. Read up on their vision and mission. They may not question you about what you know about the company, but it will give you insight into whether you will fit in there.
Have a brief introduction of yourself prepared. If they ask for it, they really would like to know who you are “in a nutshell” – they already have your CV after all.
Make a list of your strengths and weaknesses. At least 5 of each. Personally, I loathe this question and I have yet to work out why it is asked… And I didn’t prepare for this. I battled to come up with a decent list on the fly so I completely forgot to include my personal and professional integrity as a strength.
And if there is a skills test, and you have applied for a job you are qualified for, you shouldn’t battle with it too much…
Today I popped out to get some baking supplies, and on the way home I decided to get some KFC. I LURV me some KFC, and I was passing one on my way home.
I went inside and spotted a poster for a competition you could enter by buying a Regular Meal Deal. Its not what I usually get but it was affordable and it looked yummy so I ordered one.
The competition required a text message with your till slip number as a reference in order to enter, so I tucked a flyer into my handbag so I could enter the competition when I got home.
When I went to fetch my food I realised I had tossed my till slip in the bin while I was waiting for my food! It wasn’t the end of the world though so I grabbed my brown paper bag and headed home.
I started eating the chips in the car and then remembered I was supposed to get a free Snickers – my second favourite chocolate bar – with my meal and started fishing around in the bag next to me.
Now I’m upset. I was looking forward to it. I am cheating on my forking diet so it serves me right, but I wanted that damn Snickers!
Knowing I would have to go back to the shop if I wanted my chocolate bar, I phoned them anyway (I didn’t call their customer care line) – their number was on the back of the flyer I had put in my handbag.
I assume the man who answered is a manager but I didn’t ask, and I told him I didn’t get my Snickers.
He apologised and asks me if I handed in the flyer with my till slip to get my free chocolate.
The flyer says, and I quote: “Buy any Regular Burger Meal Deal and get a FREE* Snickers“.
It doesn’t say: “Hand in your till slip and a flyer and we’ll give you a free Snickers”
I question this, and he tells me the staff are supposed to explain this and that they do it this was to “…keep track of the Snickers…”
I must note here that he was very polite and very apologetic, and said I could go and fetch my Snickers if I’d like to, which made me even more annoyed because not only was I not driving back there for a little chocolate bar – I didn’t have my forking receipt anymore!!
And all I can think is why is their point of sale programme – which records each and every sale exactly – not accurate enough to keep count of their stock of complimentary chocolates!??!
And its not the first time this particular KFC has disappointed me… My darling husband is of a mind to just not go back there, but I like to have my say if I don’t get what I pay for.
On October payday we went grocery shopping, and we saved more than we thought we were going to on our budget so we decided to “splash out” on the family treat, which is pretty good value for money for R150.
We got home with our meal and I started plating it for the three of us.
I have never seen such grotty looking pieces of chicken in my life! They were all thighs and drumsticks – not one breast or wing – and they looked so unappetising I actually peeled the skin off without eating it!
Have you ever!?!
The skin is the whole point of KFC!!!
Needless to say I won’t be going back there again, and I do hope the manager makes a plan so as not to disappoint more of his patrons.
Oh how I wish you would actually LISTEN when your customers attempt to communicate with you…
Twice now I have been awaiting a package mailed to me, and twice I have not received the notification that you actually have the package.
I have received many more than two packages, obviously, but the fact that I have had this happen to me twice tells me that this is a more common occurrence than you believe it to be.
And now the point of my complaint.
I called you to find out where my package was.
I had a tracking number and thanks to the SAPO website I could see that my package had arrived at the post office from which “my” Postnet branch collects its mail on July 28th (the package had been sent to me on July 25th).
After a short wait I was told that you have had my parcel since July 30th.
You’ve had my parcel for almost 10 days and I have not received a notification.
I tell you I haven’t received the notification and the guy on the other end of the line just keeps repeating that they put the notifications in the mailboxes when they receive the parcel from the SAPO.
I repeatedly try to tell the guy that I didn’t get a parcel slip and he repeatedly tells me that when they collect a package from the SAPO it gets written in the book and a parcel slip is filled in and put into the person’s mailbox.
As I continue to try and get through to the guy that I did not in fact get a notification – despite him telling me how it is supposed to work – I attempt to tell him that this is not the first time this has happened to me and he then decides that the SAPO must have screwed up somehow and I should call them.
By this point in our 11 minute long conversation I am bordering on apoplectic rage!
Can you see what I’m getting at here? That you don’t actually LISTEN when people try to tell you what their complaint is actually about?
And why in HEAVEN’S name is your entire system STILL all on paper!? You have all my information since I rent a mailbox from you – can you not send me a text when a package arrives!?
~~As per my Ladybloggers pledge, I was not paid to attend the event nor was I paid to write this blog post, and all opinions contained herein are mine and mine alone.~~
Being invited to a product launch or an event of some kind is ALWAYS a pleasure, and a Ford vehicle launch is no exception. Getting to drive a fabulous new vehicle and being put up in luxurious hotels is simply glorious!
On Tuesday morning I was flown to Cape Town courtesy of Ford South Africa, and even though @TanyaKovarsky and @laurakim123 were both on the plane, I ended up between some much older people who didn’t stop talking… But its my own fault for trying to practise my mingling skills!
Once we arrived in a rather chilly CT, we were plied with coffee and snacks whilst waiting for the full complement of bloggers and journos to arrive, and I finally got to meet @cupcakemummy in the flesh!
Then after an intro to the all new Kuga, we quickly partnered up and made a mad dash for the keys with everyone trying to get a first drive in the top-of-the-range Titanium.
I really could go on and on and on, but I am going to try and keep it as short as I can without leaving out too much awesomeness…
Kuda introducing the all new Kuga to the gathered bloggers and journos
@laurakim123 looking fab behind the wheel of the all new Kuga
@Cupcakemummy experiencing the slightly spooky Park Assist
Look ma! No hands! Moi trying out the Titanium Park assist!
@cupcakemummy getting a golf lesson – apparently she managed to hit a duck…
The Spa at Arabella where I had a magnificent neck and back massage
Nothing like a road trip in an awesome car…
How divine was my room!??!
A bit of a messy panoramic view of the scenery outside my hotel room balcony
The breathtaking entrance to the Arabella Hotel & Spa
Arrival at Arabella Hotel & Spa
From behind the swimming pool waterfall at Arabella Hotel
We spent the night at the Arabella Hotel & Spa, where we were not only afforded the luxury of some precious free time but were treated to either a massage or a golf lesson! Guess which one I opted for… 🙂 We were also given a chance to try out the park assist functionality first hand (see below) and before heading into Hermanus for a glorious outdoor dinner in a Forest Theatre with an operatic duo providing entertainment, we covered the business side of the launch with presentations by Ford’s Dean Stonely and Kuda Takura.
My dinner company @laurakim123 @cupcakemummy @TanyaKovarsky
The opera duo who entertained us at dinner
So typical of social media users at a function!
As I knew it would, the Kuga impressed me no end.
The new Kuga looks a lot more aggressive than the previous Kuga which should make it even more appealing to the husbands of the moms who will fall in love with this car!
The Ford Kuga (official photo)
The Ford Kuga (official photo)
I did the first half of the drive to Kleinmond with Harassed Mom navigating, and I only almost-stalled it twice (being used to driving an automatic), and then we switched halfway there with Laura-Kim driving the dirt roads! I was first to drive the Titanium the next day as well – on a different route – with the half-way switch meaning Laura-Kim had her first go at driving an automatic.
On the drive to the hotel we drove the 1.6EcoBoost Trend with a 6-speed manual gearbox, then on the way back to the airport the next day we drove the 2.0TDCi Titanium which is an automatic with the SelectShift option.
The Kuga is an SUV, so its a big car, but it doesn’t feel like one when you’re behind the wheel. And with an urban fuel consumption of 8.3L/ 100km for the Trend and just 7.4L/ 100km for the Titanium, it won’t feel like a big car when you’re refuelling either.
The new Kuga is longer, lower and narrower than its predecessor and it handles like a dream. The power is great and there is almost no lag when you put your foot down to overtake, or to *coff* experience its power a little bit. The steering wheel is small enough that you don’t feel like you’re steering a tractor and the doors are sturdy enough to give a nice “thunk” when you close them but you don’t have to dislocate your shoulder to pull them shut from inside. Its spacious and comfortable, and the automatic gear changes are seamless. The Kuga’s front seats can be adjusted six ways, with lumbar support, and the back seats can be reclined! And all the Kuga’s come with the push-button start which I love.
Even the Kuga’s engine looks classy!
The Kuga’s trip computer has several different displays
The Kuga’s dashboard and centre console (official photos)
And it has an incredible FIVE STAR EURO NCAP safety rating! Do you know how hard it is to get five stars!??!
The Ford Kuga Titanium with Rooiels in the background
Looking at the Kuga from a woman’s “…ooh look another cup holder…” perspective, there are eight of them! More than enough in the front and the back and there are even trays in the back that fold down for the passengers to use! And with me loving all the fiddly bits on a car- there is hidden storage under the back seats, the centre console space can hold a 1.5L bottle, and there’s a 230-volt inverter in the back of the car for laptops or chargers! The seats fold flat quite easily, and the load floor can be adjusted for when you need a level surface – like transporting boxes and boxes of cake and cupcakes!!
The Kuga Titanium’s Hands Free Tailgate
The tailgate on the Titanium opens on its own power, you can open it with the remote for when your hands are full, and on the Titanium you can add the mind blowingly fabulous Hands Free Tailgate functionality where you can open AND close the door with a swish of your foot under the bumper!
The Park Assist functionality is an optional extra on the Titanium, and its a fantastic-futuristic-slighty-creepy option at that. Using the sensors in the car to tell you when to brake, you take your hands OFF the steering wheel and it neatly parallel parks itself. Sitting in the driver’s seat watching that steering wheel spin is a slightly surreal experience and it had Cupcake Mummy and myself giggling our heads off in disbelief.
Here’s a video demonstrating how the All-Wheel-Drive was tested on the Kuga (AKA Escape in North America), AWD makes driving easier but its also a phenomenal safety feature..
I would go out tomorrow and buy myself a Kuga if I could. In Frozen White or Moondust Silver.