On Saturday April 12th, our house was broken into while we were out.
Among the things taken, was our 43″ rent-to-own TV from Teljoy.
We phoned Teljoy as soon as the cops had been and we had a case number, and then we had to send through some paperwork to them so they could start the process to replace the TV, which is insured by them until you own it.
Its taken till today for them to bring the replacement TV through, but all the public holidays we’ve had have seriously messed with the timeline!
The other issue was that they didn’t have stock of the model we were paying for.
I was very impressed in that someone from Teljoy phoned us every couple of days to let us know how things were progressing.
At one point she offered us a different TV, which was a tiny bit smaller, in order to get us a replacement sooner rather than later. Initially we agreed but she phoned us back the next day and said she had spoken to a technician and the other make of TV was not as good as the one we were already paying for.
If we wanted it, we could take the lesser model, otherwise we’d have to wait a little longer for the same model as the one we’d had.
We opted to wait.
Today the replacement TV was delivered. The exact same make and model we’d had from the start.
It did take a while, but at no point did I feel like we didn’t know what was going on.
That is good service.